Privacy Policy
Last updated: May 2026
Information We Collect
When you use our Site or place an order, we may collect the following information:
- •Contact information: Name, email address, phone number
- •Shipping information: Delivery address
- •Payment information: Processed securely through Stripe (we do not store card numbers)
- •Account information: Email and password (if you create an account)
- •Usage data: Pages visited, products viewed, browser type, and device information
How We Use Your Information
We use the information we collect to:
- •Process and fulfill your orders
- •Send order confirmations, shipping updates, and delivery notifications
- •Respond to your questions and support requests
- •Improve our website and product offerings
- •Prevent fraud and maintain security
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist in operating our business:
- •Stripe: Payment processing
- •Freight carriers: Shipping and delivery (name, address, phone for delivery coordination)
- •Email services: Transactional email delivery (order confirmations, shipping notifications)
Data Security
We implement industry-standard security measures to protect your personal information. Payment data is encrypted and processed through Stripe's PCI-compliant infrastructure. We never store credit card numbers on our servers. Account passwords are hashed and cannot be viewed by our staff.
Cookies
We use essential cookies to maintain your shopping cart and login session. We may use analytics cookies to understand how visitors use our Site. You can disable cookies in your browser settings, but some Site features may not function properly.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. If you have an account, you can update your profile information directly through the account settings page.
Children's Privacy
Our Site is not intended for children under 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact
For privacy-related questions or requests, contact us at orders@heatpumpranch.com or call 608-830-9224.